This document outlines the terms and conditions, privacy policy, and return policy for ZoiCare.in, a dedicated skincare website. It is essential for our customers to understand their rights and responsibilities when using our services, as well as how we handle their personal information and the process for returning products. This comprehensive guide aims to ensure transparency and trust between ZoiCare and its valued customers.
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Terms and Conditions
1. Introduction
Welcome to ZoiCare.in. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Acceptance of Terms
By using our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you do not agree with any part of these terms, you must not use our website.
3. Product Information
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
4. Pricing
All prices listed on ZoiCare.in are in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue products at any time.
5. Order Acceptance
Your order is an offer to buy a product. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in the price or product description, or an error in your order.
6. Payment
We accept various payment methods, including credit/debit cards and online payment gateways. By providing your payment information, you confirm that you are authorized to use the payment method.
7. Shipping and Delivery
We aim to process and ship your order within the specified timeframe. However, we are not responsible for delays caused by third-party shipping services or unforeseen circumstances.
8. Limitation of Liability
ZoiCare shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of India.
10. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
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Privacy Policy
1. Introduction
At ZoiCare.in, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information.
2. Information We Collect
We may collect personal information such as your name, email address, phone number, and shipping address when you place an order or subscribe to our newsletter.
3. Use of Information
We use your information to process your orders, communicate with you, improve our services, and send promotional materials. You can opt-out of promotional communications at any time.
4. Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to provide services or comply with the law.
6. Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites.
8. Changes to Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
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Return Policy
1. Introduction
At ZoiCare, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 7-day return/replacement policy.
2. Eligibility for Returns
To be eligible for a return or replacement, you must contact our customer support within 7 days of receiving your order. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
3. Return Process
To initiate a return, please reach out to our customer support team via email or phone. Provide your order number and the reason for the return. Our team will guide you through the return process.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
5. Exchanges
If you wish to exchange a product for a different item, please follow the same return process. Once we receive the returned item, we will send out the new product.
6. Non-Returnable Items
Certain items, such as opened skincare products or gift cards, are non-returnable. Please check the product description for specific return eligibility.
7. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
8. Changes to Return Policy
We reserve the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
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By using ZoiCare.in, you acknowledge that you have read, understood, and agree to these terms and conditions, privacy policy, and return policy. Thank you for choosing ZoiCare for your skincare needs!
