Privacy Policy

Last Updated: July 1, 2023

Table of Contents

1. Introduction

Welcome to Zoi Care ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zoicare.in, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. By accessing the Site and/or purchasing our products, you consent to the collection and use of information in accordance with this policy.

This Privacy Policy is aligned with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:

  • Name, email address, phone number, and contact details
  • Billing and shipping address
  • Payment information (credit card details, UPI IDs, etc.)
  • Account login credentials
  • Preferences and feedback related to our products
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

  • IP address, browser type, and operating system
  • Pages you view and how you interact with the Site
  • Time spent on the Site and referring website addresses
  • Device information (such as device ID and type)
  • Geographic location information

This information is collected using cookies, web beacons, and other tracking technologies.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Site and services
  • Processing and fulfilling your orders and sending related information, including order confirmations and invoices
  • Sending administrative information, such as updates to our terms, conditions, and policies
  • Responding to your comments, questions, and requests
  • Communicating with you about products, services, offers, promotions, and events
  • Monitoring and analyzing trends, usage, and activities in connection with our Site
  • Detecting, preventing, and addressing technical issues
  • Protecting the security and integrity of our Site
  • Complying with legal obligations

Note: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

  • Payment processors and financial institutions
  • Customer service providers
  • Shipping and logistics companies
  • Marketing and analytics partners
  • IT and cloud service providers

These third parties will access your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 With Your Consent

We may share your information with your consent or at your direction.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We maintain reasonable security practices and procedures as mandated under Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Important: While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to be careful with your passwords and account information.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

  • Essential cookies: Necessary for the operation of our Site
  • Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our Site
  • Functionality cookies: Enable us to personalize content for you
  • Targeting cookies: Record your visit to our Site, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

7. Your Rights and Choices

You have certain rights regarding your personal information, which include:

7.1 Access and Update

You can review and update your account information by logging into your account on our Site.

7.2 Opt-Out

You may opt-out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

7.3 Data Correction and Deletion

You have the right to request correction or deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Withdrawal of Consent

If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@zoicare.in

By phone: +91 9876543210

By mail: Zoi Care, 123 Main Street, Bangalore, Karnataka 560001, India

We will respond to your inquiries as soon as possible, typically within 30 days.